Terms of service

Welcome to Golden Linen

Thank you for choosing Golden Linen ("we," "our," or "us"). Golden Linen operates this website and online store, encompassing all associated content, features, tools, products, and services (collectively referred to as the "Services"). Our goal is to provide you with a thoughtfully curated home furnishing and décor shopping experience. These Terms of Service ("Terms") outline your rights and responsibilities when using the Services.

Please read these Terms carefully before using the Services. They contain essential information regarding your legal rights, including limitations of liability and warranty disclaimers.

By visiting, browsing, or using any part of the Services, you agree to be legally bound by these Terms and by our Privacy Policy. If you do not agree with any provision herein, please do not use or access the Services.

---

Section 1 – Access & Account Registration

By agreeing to these Terms, you confirm that you are at least the age of legal majority in your state or jurisdiction of residence. You also acknowledge that you have granted consent to allow any minor dependents under your care to access the Services on devices that you own, manage, or supervise.

To fully utilize the Services — including browsing our catalog, creating an account, or completing a purchase — you may be required to provide personal information such as your name, email address, billing and shipping details, and payment information. You represent and warrant that all information you submit is truthful, current, complete, and that you are authorized to provide it.

You bear sole responsibility for safeguarding your account credentials (username and password) and for all activity conducted under your account. You may not transfer, sell, assign, or share your account with any other individual without our express written permission.

---

Section 2 – Product Descriptions & Representations

We strive to present our products as accurately as possible through high-quality images, detailed descriptions, and specifications. However, please be aware that the colors, textures, and overall appearance of items may vary slightly from what you see on your screen due to differences in display technology, screen resolution, device settings, and calibration.

Golden Linen does not guarantee that the look, feel, or quality of any purchased product will exactly match its representation on our website.

All product descriptions, specifications, pricing, and availability are subject to change at any time and without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit purchase quantities on a per-customer, per-region, or per-order basis.

---

Section 3 – Orders & Purchase Terms

When you submit an order on our website, you are making an offer to purchase the selected items. Golden Linen reserves the right to accept or decline any order for any reason, at our sole discretion. An order is not considered accepted until we have confirmed it and successfully processed your payment.

Please review your order thoroughly before submission, as we may not be able to accommodate cancellation requests once an order has been accepted and processing has begun. If we are unable to fulfill, modify, or cancel an order, we will make reasonable efforts to notify you using the email address, phone number, or billing address you provided at checkout.

Order Cancellation Policy: Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. To request a cancellation, please contact our customer service team as soon as possible. Once an order has entered processing or has been shipped, cancellation is no longer possible — however, you may return or exchange the item(s) in accordance with our Return & Refund Policy.

All purchases are subject to our Return & Refund Policy, which is incorporated into these Terms by reference.

You represent and warrant that all purchases made through the Services are intended for your own personal or household use and are not for the purpose of commercial resale, distribution, or export.

---

Section 4 – Pricing, Taxes & Payment

Product prices, promotional offers, discounts, and special deals are subject to change without advance notice. The price that applies to your order is the price displayed at the time you place the order, as confirmed in your order confirmation email. Unless explicitly stated otherwise, all posted prices do not include applicable sales taxes, shipping fees, handling charges, customs duties, or import fees.

Product pricing on our website may differ from pricing in physical retail locations or on third-party platforms. From time to time, we may run promotions that carry their own terms and conditions. In the event of a conflict between a promotion's terms and these Terms, the promotion-specific terms shall take precedence.

You agree to provide and maintain accurate, complete, and up-to-date payment and account information for every purchase. You further agree to promptly update your details — including email address, credit card number, and expiration date — so that we can process your transactions and communicate with you without interruption.

You represent and warrant that:

• (i) The payment information you provide is true, accurate, and complete;
• (ii) You are duly authorized to use the specified payment method;
• (iii) Your financial institution will honor the charges incurred; and
• (iv) You will pay all charges at the posted prices, including shipping, handling, and any applicable taxes.

---

Section 5 – Shipping & Delivery

Processing Timeline

All orders are prepared and shipped within 1–3 business days from the date of purchase.

• Orders placed before 3:00 PM Central Time on a business day will generally be processed the same day.
• Orders placed after 3:00 PM Central Time or on weekends/holidays will be processed on the next business day.

Estimated Delivery

Once shipped, most orders arrive within 4–7 business days, depending on your location and the shipping carrier's schedule.

Shipping Fees

All orders include complimentary standard shipping with no additional fees.

Shipping Liability

Golden Linen is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances beyond our reasonable control. Once your order has been handed off to the carrier, the risk of loss and title for the product transfers to you.

---

Section 6 – Intellectual Property

All content and materials available through the Services — including but not limited to trademarks, brand names, logos, text, graphics, images, photographs, product descriptions, videos, audio clips, website design, layout, and the selection and arrangement thereof — are the exclusive property of Golden Linen, its affiliates, or its licensors. These materials are protected under United States and international copyright, trademark, patent, and other intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from the Services without prior written consent from Golden Linen.

Nothing in these Terms shall be interpreted as granting you any license or right to use any patent, trademark, copyright, or other intellectual property belonging to Golden Linen or any third party. Unauthorized use of the Services may constitute a violation of applicable federal and state intellectual property laws. All rights not expressly granted herein are reserved by Golden Linen.

Golden Linen's name, logo, product and service names, taglines, and design elements are trademarks of Golden Linen or its affiliates. You may not use these trademarks without our prior written authorization. All other trademarks appearing on the Services belong to their respective owners.

---

Section 7 – Optional Third-Party Tools

The Services may provide you with access to tools, widgets, or features operated by third parties. Golden Linen does not monitor, control, or take responsibility for these tools.

You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind. Golden Linen shall bear no liability arising from or related to your use of any third-party tools accessed through the Services.

Your use of any third-party tool is entirely at your own risk and discretion. We encourage you to review and understand the terms under which each tool is provided by its respective provider.

Golden Linen may introduce new features, tools, or resources through the Services at any time. Any such additions shall be considered part of the Services and subject to these Terms.

---

Section 8 – Third-Party Links & External Websites

The Services may contain hyperlinks, embedded content, or references to websites, products, or services operated by third parties. Golden Linen does not endorse, verify, or assume responsibility for the content, accuracy, or practices of any third-party website or service.

If you choose to visit a third-party website or engage with third-party content, you do so entirely at your own risk. We strongly encourage you to review the privacy policies and terms of service of any third-party site before sharing personal information or conducting transactions.

Golden Linen is not liable for any damages, losses, or harm resulting from your interaction with third-party websites, products, or services. Any questions, complaints, or concerns regarding third-party offerings should be directed to the relevant third party.

---

Section 9 – E-Commerce Platform Disclosure

Golden Linen's online store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services to you. However, all sales transactions are conducted directly between you and Golden Linen. Shopify is not a party to any sale or purchase made through our store.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transaction between you and Golden Linen, including but not limited to product quality, shipping, returns, or any injury, damage, or loss associated with purchased goods. You release Shopify and its affiliates from any claims, damages, or liabilities arising from your purchases and interactions with Golden Linen.

---

Section 10 – Privacy & Data Protection

All personal information collected through the Services is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and sharing of your data as described therein.

Because the Services are hosted by Shopify, certain data — including information about your browsing activity and usage patterns — may be collected and processed by Shopify and its service providers to maintain and improve the platform. This data may be transmitted to and stored in jurisdictions outside your country of residence.

---

Section 11 – User-Submitted Feedback & Reviews

If you submit, post, upload, or otherwise transmit any ideas, suggestions, reviews, testimonials, proposals, or other content through the Services ("Feedback"), you grant Golden Linen a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and incorporate such Feedback into any medium and for any purpose, including commercial applications.

You further represent and warrant that:

• (i) You own or have all necessary rights to the Feedback you submit;
• (ii) You have disclosed any compensation, incentives, or free products received in connection with the Feedback; and
• (iii) Your Feedback does not violate these Terms or the rights of any third party.

Golden Linen is under no obligation to keep Feedback confidential, provide compensation for Feedback, or respond to any Feedback submitted.

We reserve the right, but assume no obligation, to monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, defamatory, threatening, obscene, infringing, or otherwise objectionable.

You agree that your Feedback will not violate any third-party rights, including intellectual property, privacy, or publicity rights. You further agree that Feedback will not contain malicious code, false statements, or misleading information. You are solely responsible for the accuracy and legality of any Feedback you submit.

---

Section 12 – Errors, Inaccuracies & Omissions

The Services may occasionally contain typographical errors, inaccurate product descriptions, incorrect pricing, outdated availability information, or omissions related to promotions, shipping charges, or transit times. Golden Linen reserves the right to correct any such errors or inaccuracies, update information, modify pricing, and cancel orders — at any time and without prior notice, including after an order has been submitted.

---

Section 13 – Prohibited Uses

You may access and use the Services solely for lawful purposes. You agree not to use the Services, directly or indirectly:

• (a) For any unlawful, fraudulent, or malicious purpose;
• (b) To violate any applicable international, federal, state, or local law, regulation, or ordinance;
• (c) To infringe upon the intellectual property rights of Golden Linen or any third party;
• (d) To harass, abuse, threaten, defame, disparage, intimidate, or harm any employee, representative, or other person;
• (e) To transmit false, deceptive, or misleading information;
• (f) To upload or share material that does not comply with these Terms;
• (g) To send unsolicited advertising, promotional material, spam, chain letters, or similar solicitations;
• (h) To impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• (i) To interfere with, disrupt, or impose an unreasonable burden on the Services or associated networks; or
• (j) To engage in any other conduct that may be harmful to Golden Linen, its customers, or third parties.

Additionally, you agree not to:

• Upload or distribute viruses, malware, or any other harmful code;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without written permission;
• Collect or harvest personal data of other users;
• Use automated tools — including robots, spiders, scrapers, AI agents, or data extraction software — to access or interact with the Services;
• Attempt to circumvent any security features, access controls, or authorization mechanisms of the Services.

Golden Linen reserves the right to suspend, disable, or permanently terminate your account at any time and without notice if we determine that you have violated any part of these Terms.

---

Section 14 – Termination

Golden Linen may terminate this agreement or revoke your access to the Services (in whole or in part) at our sole discretion, at any time and without prior notice. Upon termination, you remain liable for all outstanding charges and obligations incurred up to and including the termination date.

The following sections shall survive termination and remain in full force: Intellectual Property, User Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver & Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

---

Section 15 – Disclaimer of Warranties

All information provided through the Services is made available solely for general informational purposes. Golden Linen does not warrant the accuracy, completeness, reliability, or usefulness of any information on the Services. Any reliance you place on such information is entirely at your own risk.

Except as expressly stated by Golden Linen, the Services and all products offered through the Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any representations, warranties, or conditions of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Golden Linen does not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from the use of the Services will be accurate or reliable, or that any defects in the Services will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

---

Section 16 – Limitation of Liability

To the maximum extent permitted by applicable law, Golden Linen, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors — and those of Shopify and its affiliates — shall not be held liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to:

• Lost profits, revenue, or savings
• Loss of data or replacement costs
• Business interruption
• Personal injury or property damage
• Any other similar damages

...whether based on contract, tort (including negligence), strict liability, or any other legal theory, arising from or related to your use of the Services, any products purchased through the Services, or any content, errors, or omissions found within the Services — even if Golden Linen has been advised of the possibility of such damages.

In jurisdictions that do not allow the complete exclusion or limitation of certain damages, Golden Linen's total liability shall be limited to the maximum extent permitted by law.

---

Section 17 – Indemnification

You agree to indemnify, defend, and hold harmless Golden Linen, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses — including reasonable attorneys' fees — arising out of or related to:

1. Your breach of these Terms or any documents incorporated by reference;
2. Your violation of any applicable law or the rights of any third party; or
3. Your access to and use of the Services.

---

Section 18 – Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity or enforceability of any remaining provisions.

---

Section 19 – Waiver & Entire Agreement

Golden Linen's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies, guidelines, or operating rules posted on the Services, constitute the entire agreement between you and Golden Linen regarding the use of the Services. These Terms supersede all prior or contemporaneous agreements, communications, and proposals — whether oral or written — between you and Golden Linen relating to the subject matter herein.

Any ambiguity in these Terms shall not be construed against Golden Linen as the drafting party.

---

Section 20 – Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without Golden Linen's prior written consent. Any attempt to do so without such consent shall be null and void.

Golden Linen may freely assign, transfer, or delegate these Terms and any of its rights or obligations hereunder without restriction and without notifying you.

---

Section 21 – Governing Law & Jurisdiction

These Terms and any agreements under which Golden Linen provides the Services shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles.

You and Golden Linen hereby consent to the exclusive venue and personal jurisdiction of the federal and state courts located in Cook County, Illinois for the resolution of any disputes arising from or related to these Terms or the Services.

---

Section 22 – Headings

The section headings used in these Terms are included for convenience and reference purposes only. They do not limit or otherwise affect the interpretation or scope of any provision.

---

Section 23 – Amendments to These Terms

Golden Linen reserves the right to update, modify, or replace any portion of these Terms at any time by posting the revised version on this page. Changes become effective on the date specified in the updated Terms. It is your responsibility to review this page periodically for updates.

When material changes are made, we will notify you in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services immediately.

---

Section 24 – Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

---

By using the Services of Golden Linen, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all policies referenced herein.