Shipping policy

Our Commitment to You

At Golden Linen, we believe that receiving your home décor and furnishings should be just as enjoyable as selecting them. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you acknowledge and agree to the shipping terms described on this page.

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Domestic Shipping Availability

Golden Linen currently ships exclusively to addresses within the contiguous United States (the lower 48 states). International shipping is not available at this time.

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Order Processing Time

Every order is carefully prepared and dispatched within 1–3 business days from the date of purchase.

Cut-Off Times (Central Time Zone)

Please Note:

• Business days do not include weekends (Saturday and Sunday) or federal public holidays.
• Processing times may be slightly extended during peak shopping periods, holiday seasons, or periods of exceptionally high order volume.
• If an unexpected delay arises during the processing stage, we will notify you promptly via email.

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Estimated Delivery Time

Once your order has been shipped, it typically arrives within 7–20 business days, depending on your delivery location and the carrier assigned to your shipment.

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Shipping Costs

Golden Linen is pleased to offer complimentary standard shipping on every order — no minimum purchase required. There are no hidden shipping fees, surcharges, or additional charges at checkout or upon delivery.

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Shipping Restrictions & Limitations

While we strive to reach as many customers as possible, we are currently unable to ship to the following locations:

• P.O. Boxes
• APO / FPO / DPO military addresses
• Alaska and Hawaii
• U.S. territories and possessions (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands)
• Certain remote or geographically isolated areas where standard carrier service is unavailable

If we discover that your provided address falls within a restricted zone, our customer service team will reach out to you promptly to discuss alternative shipping arrangements. Should no viable solution be found, we will issue a full refund to your original payment method.

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Order Confirmation & Tracking

Order Confirmation Email

Immediately after you complete your purchase, you will receive an order confirmation email at the address you provided during checkout. This email contains:

• Your unique order number
• A complete summary of your purchase (items, quantities, and pricing)
• The shipping address on file
• The estimated delivery window

We recommend reviewing your confirmation email carefully. If you spot any errors in your order details or shipping address, please contact us right away so we can make corrections before your order moves into processing.

Shipping Confirmation & Tracking

Once your order has left our fulfillment center, you will receive a shipping confirmation email that includes:

• Your tracking number
• A direct link to the carrier's tracking page so you can monitor your package in real time

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Our Shipping Partners

We collaborate with reputable, nationally recognized carriers to ensure your order arrives safely and on schedule:

The specific carrier assigned to your order will be communicated in your shipping confirmation email.

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Lost, Stolen, or Damaged Packages

We understand how frustrating it can be when a package doesn't arrive as expected. If your shipment appears to be lost, arrives damaged, or you suspect tampering during transit, please contact our customer service team within 5 business days of the scheduled delivery date. Be sure to include:

• Your order number
• The tracking number associated with the shipment
• A description of the issue
• Photographs of any visible damage (if applicable)

Our team will investigate promptly and work with the carrier to resolve the matter, which may include reshipping the item or issuing a full refund.

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Incorrect Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is complete, accurate, and deliverable. Please double-check your address before confirming your order.

If you realize you have entered an incorrect address, contact us immediately at info@goldenlinen.net so we can update the information before your order ships. Once an order has been dispatched to the carrier, we may be unable to redirect or modify the delivery address.

Golden Linen is not responsible for orders shipped to incorrectly entered addresses or for packages that cannot be delivered due to incomplete or inaccurate address information provided by the customer.

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Shipping Disclaimer

Please be aware of the following:

• Carrier Delays: Golden Linen is not responsible for delivery delays caused by shipping carriers, severe weather conditions, natural disasters, government actions, customs inspections, or other circumstances beyond our reasonable control.
• Title & Risk of Loss: Once your order has been handed to the shipping carrier, title to the products and the risk of loss or damage during transit transfers to you.
• Estimated Timelines: All delivery timeframes provided are estimates only and are not guaranteed delivery dates. Actual delivery times may vary based on your location, carrier performance, and external factors.
• PO Boxes & Restricted Addresses: We reserve the right to cancel or hold orders that are placed with restricted or non-deliverable addresses until we can confirm an alternative delivery location with the customer.

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Contact Us

If you have any questions about our shipping practices, your order status, or need assistance with a delivery issue, our customer service team is ready to help.

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This Shipping Policy applies to all orders placed through the Golden Linen online store. Golden Linen reserves the right to update or modify this policy at any time. Please review this page periodically for the most current shipping terms.